Residential Communities & Concierge Management
We build resident-facing platforms that consolidate facility booking, guest access, and maintenance requests into one app for managed communities.
Overview
The operational landscape in this sector, and how Nali builds for it.
Service apartments, country clubs, and condominiums handle facility bookings by phone, manage guest access through the gatehouse with no prior notification to the resident, and track maintenance requests across WhatsApp threads with no visibility of status for anyone involved.
We build residential concierge platforms that surface all bookable services and live availability in a single resident app, let residents pre-register guests with time-bound access authorisations that reach the gate automatically, log repair requests against the correct trade with real-time status updates to the resident, and consolidate all assigned jobs for each technician across the estate so service providers arrive informed and route efficiently.
Challenges & Solutions
4 operational gaps we close in residential communities & concierge management
Residents book facilities — courts, function rooms, massage — through a mix of phone calls, WhatsApp, and front desk visits.
Single resident app surfaces all bookable services with live availability so a court, treatment, or room is confirmed in one tap without contacting the front desk.
Guest and visitor access is managed manually at the gatehouse and residents are not notified of arrivals.
Digital access request lets residents pre-register guests with a time window and the gate receives the authorisation automatically so entry is confirmed without a phone call to the unit.
Maintenance requests — plumbing, aircon, electrical — are logged by phone and their status is unknown to the resident until the job is done.
In-app repair request assigns to the relevant trade, notifies the resident when a technician is scheduled, and closes with a completion confirmation so the resident tracks the job the same way they track a delivery.
Service providers working across multiple properties have no shared view of job queues and travel between sites inefficiently.
Technician app consolidates all assigned jobs across the estate with address, unit access notes, and job history so the trade arrives informed and routes efficiently between properties.
Building in this space? Let's talk.
Most engagements begin with a 45-minute discovery call — a direct conversation with a senior engineer who knows the sector.
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